Testimonials At Lugaro Jewellers, we desire to be your special personal jeweller for all the celebrations of your life. We are proud of our first-class service, commitment to excellence, the most exquisite of fine jewellery and manufacturer direct prices. More importantly, our customers agree! To whom it may concern, I simply felt compelled to get in touch with you today regarding my recent shopping experience at your West Vancouver location and most precisely with Sassan. At all time but more specifically In today's economy and global business market, I believe that customer service is of paramount importance. I recently had the pleasure to be shopping for a new watch to mark a personal milestone. Sassan have been providing such an excellent customer experience and customer service that I thought  it was worth mentioning. So many time those special individual in our organisations go unnoticed in today's fast pace business environment and so many time employers feel better having their employees choice confirmed by their customers....Well today I have to go out of my way myself and recommend Sassan for such exemplary customer service. Although I ended up not making that purchase this time, I will absolutely going to go see him again first, as soon as I am ready to offer myself such a treat as the watch that I was considering purchasing. Regards, Stephane B, Vancouver, BC  To the manager of Lugaro store in the Mayfair Mall, Victoria B.C. I would like to thank you for all the time and trouble you took to make my wife and I very comfortable and we sensed your sincere effort to make us feel very special. I really like the earrings you showed us today and if things work out, I will be seeing you this coming Saturday. You and your staff go out of your way to help us and have done so so many times in the past. Once again many thanks from a "old customer" who appreciates good service and enjoys being served by people who show they love what they are doing. You are a credit to your organization. Thanks. Chuck, Victoria, BC Hi Ioulia, It's Thursday evening and I just received a package at my house containing the prettiest ring I have ever (bought) seen! Thank you very much for your assistance and patience; I couldn't be more pleased with my purchase or with the service I received. Mille remerciements, Penny from Labrador Hi Ioulia! Yes I did absolutely adore the ring that Brett gave me !!! It is gorgeous. Way better than the picture of it. I can't believe the fire in it. I even took a flashlight to bed with us the first night to look at it in the dark. It is blinding. Brett asked me to marry him again, (with the ring this time) during our usual morning routine of having a coffee while sitting on our loveseat and watching the birds and flowers on our deck. We feed the birds every morning. I said YES again!!!! He is very romantic and I love him so much!! I am very lucky to have him. Should we ever need your services for any special occasions (anniversaries) we will definitely go through Lugaro again. We will also be recommending you to anyone we know who is interested in purchasing jewellery. Thank you from the bottom of our hearts. Bye for now,  Brett and Donna, Port Alice, B.C.   After several purchases from Lugaro Jewellers through the AuctionMart newspaper promotion, the first being a gorgeous Ruby & Diamond ring in April/06, several watches since and 2 items from the Midnight Angel Collection online; Thank You! 'Lugaro's  commitment to excellence' in quality, design, pricing, and service, is indeed a reflection of Lugaro's Mission and Value Statements. Ioulia, a special Thank You to You and all at Lugaro who took the time to advise and inform me through telephone calls and e-mails. Some of the items have become treasured gifts for family and relatives, while others will remain my own treasures. Merry Christmas & Best Wishes for 2008! Dan, St. Albert, AB   Katina and Candice were very helpful in my purchase. Not too pushy, as I have experienced elsewhere, but volunteering just the right info when needed. They helped me with something I think my wife will really enjoy. Thanks,  Rob Fontaine, Nanaimo, BC   Gary, Darryl & I want to thank you so much for your help, honesty and kindness throughout choosing our beautiful engagement ring. I couldn't be happier or pleased about it and we are so greatful to you. Thank you for sharing with us the most memorable experience of our lives! All the best,  Darryl & Natasha, Nanaimo, BC   Thank you very much for the exceptional service that we received after purchasing a ring through the auction mart in Calgary.  Service was great, product just as we ordered and shipping the same day.  Keep up the good work and we shall buy again.  John, Calgary, AB    Hello, I thought the Adura Diamond ring was fantastic! And yes, I did propose and she absolutely loved it! Just wanted to say thanks for the excellent service. I am very pleased and have recommended you to a friend who shall be getting a hold of you via e-mail in the next month or two. Thanks again! Jordan L., Terrace, BC   Hi, I called your North Vancouver location today in a last minute decision knowing that I needed a gift for a family member.  I'm in Winnipeg, my husband is in North Vancouver for work this week. He would be dining with this family member within hours and needed this gift for her graduation.  He told me where his closest shopping mall would be & I got to work online.  When I found your store I came across the most interesting selection of Black Sapphire jewellery at the most fantastic prices.  I called and explained my situation to Machaela.  I don't think I would have found that kind of service at home.  She was knowledgeable, courteous, and understanding, knowing we were working with a timeline and a budget and that my husband would be in shortly to see her, she would have a few designs ready.  In times like this, Machaela, you put customer service over the top. You are second to none!   My husband is now at ease going in and knowing his job is simple.  You took all the work out of shopping for someone who doesn't do jewellery or malls for that matter. I can't thank you enough.  I now know how to find you online and judging by your testimonials and selection, I'll be browsing and, possibly, shopping from time to time. As a last note, my niece loved her gift! Regards, Diane Klawis, Winnipeg, MB Thank you for the info and the speedy shipment. The product was exactly what I ordered, the service was corteous and top notch, and the delivery was exactly as stated by you and fast. Mark Neysmith, Lachine, QC I highly recommend Lugaro Jewellers for all of your special purchases. I found them to be very professional, knowledgeable, and courteous. My experience with Ioulia, was exceptional. Enjoy your purchases, I have. Wendy Dewdney, BC   Easy ordering steps and quick delivery. Professional service and quality merchandise. Thanks for the speedy service. F. Dowson, Nanaimo   I received the jewellery that I purchased today and it is just fabulous!  Even better than the pictures on the website.  Thank you very much for your efficient handling of this transaction.  I look forward to conducting more business with Lugaro in the future. Sincerely,  Kelly Laurans, Regina, Sask.   Dear Sir or Madam, Last January, when we were in Woodgrove Mall, Nanaimo, passing by your store, I took a notice of your display and decided to make inquiries about Ruby rings. From the time we entered the store, we felt comfortable and confident with your friendly and knowledgeable staff. Over the last months we have made many purchases including the special fortieth anniversary ring. We would particularly like to thank Paul Gorbatuk and Linda Schaal for making us feel like vey special customers. They always give us special attention and time. We feel very fortunate to have found a good jeweller in Nanaimo and will continue to purchase at your Nanaimo location.  Yours truly, R. Sutherland Clark, Nanaimo, BC   Dear Gary Cohoe, Thanks for helping me acquire a beautiful Adura cut Diamond ring for my wife Shelley. You are officailly one of her favourite people. As you know, I had a deposit on another ring from a different jewellery store when I came in to see you. I appreciate how you were able to demonstrate to me why the Adura cut Diamond was superior to many other options. I also appreciate that you were informative, knowledgeable and extremly professional. You demonstrated the qualities that my wife and I appreciate most in a salesperson. Thanks again for your excellent service. My wife and I look forward to bringing you our future business and recommending you to our friends and Associates. Appreciatively, Gerald Clerx, Nanaimo, BC   Gary was well informed, polite and a thorough knowledge of product. His technique encouraged me and convinced me to make my purchase. Thank you, Lugaro! John B., Nanaimo, BC   I am very pleased to write this testimonial for Lugaro Jewellers. After receiving some birthday and anniversary gifts of jewellery from my husband who purchased them from Lugaro, they were the first place that came to mind when I wanted to have an heirloom ruby put into a new setting. After explaining what I wanted, I was sent some pictures of various settings via email. I picked out my first three choices and within hours, had a price quote. After making my final choice, in no time at all, I received my finished ring in the mail. At all times, my wishes were respected and the design completed to my utmost satisfaction. The workmanship and quality of product are first class. I certainly would not hesitate to purchase more jewellery from this company in the future. B. Phillips, Terrace, BC The ring that I purchased from Lugaro Jewellers was absolutely amazing!  My fiancé fell in love with it and has proudly shown it off.  She has been receiving comments on a daily basis, as to the beauty of the ring.  The service that I received was second to none, as Ioulia made me feel extremely comfortable with my purchase! Mark Oliver, Regina, Sask. Thank you thank you thank you!!!! Really appreciate your time, patience and service.  It has been great and we will definitely recommend your company to our friends and family.  Your service and understanding has been fabulous! Lana Lohman and Murray McNeil, Kelowna, BC I recently purchased a ring from Lugaro Jewellers in an on-line auction. It was couriered to me on time and at no charge. Several months later it had to be sized. This was accomplished with utmost professionalism and care. The service they provided could not be obtained locally. I have complete confidence in Lugaro Jewellers and would recommend them to anyone. Thank you very much for all your help Ioulia. Ken Mills, Kelowna, BC We wanted to pass on our appreciation for the service that we received recently. We were dealing with Gary. Gary is first class. He went above and beyond on all fronts. With his patience, help and expertise, Susan was able to purchase a ring that she loves.  I had a 29-year-old wedding ring that was refurbished - it now looks like new. Because of the excellent service that we received, we will recommend Lugaro to our friends and family. We would also like to thank the fellow (Lugaro's expert Diamond Setter) that set the diamond for his prompt service. Again, BIG THANKS to Gary! Dave and Sue Robertson, Nanaimo, BC  I am writing this letter to let you know about the outstanding service I received during my recent purchase of an engagement ring from your sales associate, Danielle Remoue. I have been in the service industry for years, including Four Seasons Hotel & Resorts, and I can tell you that rarely do you find someone so professional, passionate and so focused on the needs of her customer. Danielle sourced out various Diamonds, even going as far as bringing some from your Nanaimo store. She made great recommendations, remained sensitive to price and was, in the end, able to find me the perfect Diamond ring.  Danielle is trully a credit to Lugaro Jewellers and I look forward to bringing all of my future business to your estublishment. A Thomas, West Vancouver, BC Thanks, Ioulia. I appreciate your efforts and will not hesitate to bid again on products offered by Lugaro. M. Leong, Calgary, AB Thank you very much. You should see more of me in the future. Tom Cotie, Montreal, QC Hello: fed-ex delivered package around 10:30 AM, item looks great. My wife will sure be surprised this Christmas, thank you. Jady, Langley, BC