All items purchased have 12 months manufacturer's warranty.
Centre diamond purchases of 1.00 carat and under are covered in Lugaro Lifetime Diamond Guarantee.
Watches and coloured gemstones are not covered. Watches are accompanied by manufacturer's warranty. Conditions vary per brand.
Gemstones are not covered because most gemstones, other than the corundum family, are very soft and susceptible to scratches, chips, cracking, etc. It is clients' responsibility to care for and maintain their gemstones.
Extended Service Plan is available for purchase. Please enquire in store for details.
Lifetime Diamond Guarantee
( 1 carat and under)
If at any time, your original diamond becomes chipped, broken or lost from its original setting due to manufacturing defects, Lugaro Jewellers will replace it free of any charge to you. Presentation of the original Diamond Guarantee card is required.
Lifetime Trade-Up Allowance
(Diamonds over $1000.00)
At any time upon presentation of the Guarantee Card and Original Bill of Sale, Lugaro Jewellers will happily accept your Lugaro loose diamond, diamond solitaire ring, solitaire diamond earrings, solitaire diamond pendant or diamond 3-stone ring towards your next purchase of a REGULAR priced diamond. Your next diamond purchase must be at least twice the price paid for the original diamond.
Lifetime Inspection and Cleaning
Lugaro Jewellers will professionally clean and inspect your original Lugaro jewellery at any of our stores as often as you like. These inspections must be carried out and recorded at least once every six months to keep your guarantee valid.
Diamonds and gold are international commodities; we buy and trade at this level, thus guaranteeing you the best value available at the time of purchase.
If for any reason you are not satisfied with your purchase, simply bring an item back in its unaltered/original condition with the original receipt within 15 days of purchase date and we’ll gladly EXCHANGE the item for you. Not applicable to Custom Orders, Engraving and Insurance Replacements.
At SIX MONTH INTERVALS, from the date of purchase, you must present your Diamond Guarantee card together with your diamond ring(s) for examination by one of our experienced jewellers. Failure to do so will cause this guarantee to become NULL and VOID.
Each purchase over $300.00 is entitled to a complimentary Retail Market Replacement Value Appraisal. Please let your Lugaro Jewellers Sales Associate know if you would like to receive one. A Retail Market Replacement Value Appraisal will be mailed to you within 4 weeks of the purchase date. It is of use to you for your insurance policy/agent and for Canadian Customs when traveling abroad.
Precious Metals Guaranteed
Lugaro guarantees the precious metals used in the making of the jewellery, described herein, conform in every way with the Precious Metal Marketing Act of the Dominion of Canada. The Trademark permanently stamped on your purchase is your assurance of fine quality and lasting value.