At Lugaro Jewellers, we desire to be your special personal jeweller for all the celebrations of your life. We are proud of our first-class service, commitment to excellence, the most exquisite of fine jewellery and manufacturer direct prices.
More importantly, our customers agree!
My husband and I first came to the store to pick out watches. I was lucky enough to meet the very professional and extremely knowledgeable, Jerry Ma. He was so detailed and patient while showing us the mechanisms and features of several watches. After that first visit, we’ve come to the store numerous times to ask for Jerry but he wasn’t there. So other sales associates gave us a brief talk about the watches we’ve already looked at. But at the end, we waited until Jerry was in-store so we can buy the watches specifically from Jerry. I just wanted to say thank you for this.
Lily & Jim, Burnaby, BC
To whom it may concern, I simply felt compelled to get in touch with you today regarding my recent shopping experience at your West Vancouver location and most precisely with Sassan. At all time but more specifically In today’s economy and global business market, I believe that customer service is of paramount importance. I recently had the pleasure to be shopping for a new watch to mark a personal milestone. Sassan have been providing such an excellent customer experience and customer service that I thought it was worth mentioning. So many time those special individual in our organization go unnoticed in today’s fast pace business environment and so many time employers feel better having their employees choice confirmed by their customers….Well, today I have to go out of my way myself and recommend Sassan for such exemplary customer service. Although I ended up not making that purchase this time, I will absolutely go see him again first, as soon as I am ready to offer myself such a treat as the watch that I was considering purchasing.
Stephane B., Vancouver, BC
All the Lugaro people I take the liberty to speak with about auction items are so helpful, always.This year, my special thanks to Mark and Weiwei for their time and attention to my queries.Much appreciated, because in actual dollar value I don’t really buy that much!
Dan M., St. Albert, AB
I wanted to let you know what a positive experience that I had with your business and in particular a woman named Daisy. I came into the store to have an old family ring updated to something more contemporary. I had no idea what to ask for or what was involved. Daisy was amazing, so knowledgeable and able to really help me decide on different ideas. She obviously has a wealth of experience and made made everything seamless. I absolutely love the work that you did and have been wearing the family ring everyday since I had it re-done. Thank you for your wonderful service and great price for the beautiful craftsmanship.
Brandy W., Vancouver, BC
To the manager of Lugaro store in the Mayfair Mall, Victoria B.C. I would like to thank you for all the time and trouble you took to make my wife and I very comfortable and we sensed your sincere effort to make us feel very special. I really like the earrings you showed us today and if things work out, I will be seeing you this coming Saturday. You and your staff go out of your way to help us and have done so so many times in the past. Once again many thanks from a “old customer” who appreciates good service and enjoys being served by people who show they love what they are doing. You are a credit to your organization. Thanks.