Jewellers FAQs

Shopping FAQ

Ordering on Lugaro.com is easy and safe. Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

You may also order over the phone, by calling 888 358.4276. Representatives are available Monday-Friday 9:30AM-5:30PM PST EST.

Yes, it is safe to order on Lugaro.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Lugaro offers e-commerce services internationally with FREE SHIPPING for all online lugaro.com purchases. Please note that duties and taxes will occur if the order is shipped outside of NAFTA. We are not responsible for these costs. Please check with your local customs office.

The following Tax will be applied for orders shipped to:

  • Ontario – 13% HST (Harmonized Sales Tax)
  • British Columbia – 12% HST (Harmonized Sales Tax)
  • Saskatchewan – 5% GST (Goods and Services Tax) and 5% PST (Provincial Sales Tax)
  • Manitoba – 5% GST and 8% PST
  • Quebec – 14.975% QST (Quebec Sales Tax)
  • Prince Edward Island – 5% GST and 10% PST (applied to the sale and GST combined)
  • Alberta, Northwest Territories, Yukon Territories and Nunavut – 5% GST. There is no PST.
  • New Brunswick, Newfoundland and Labrador – 13% HST (Harmonized Sales Tax)
  • Nova Scotia – 15% HST (Harmonized Sales Tax)

For those customers with tax-exempt status, please contact Lugaro HQ at 888 358.4276, via contact@lugaro.com or visit Lugaro Park Royal location in person.

All Lugaro.com purchases arrive in the signature Lugaro Box.

Lugaro.com features several extensive collections of Lugaro fine jewellery as well as a limited selection of Swiss timepieces for online shopping. We continually add to our online merchandise offerings.

If you are looking for a specific item, please contact Lugaro Customer Service at 888 358.4276 or via contact@lugaro.com

Lugaro offers two different finance methods, which is no interest and low interest.

No interest:

Only pays for administration fee at the beginning of purchasing. The rates based on the time range you choose.

(please see the accompanying chart )

Low interest:

No administration fee. Only pay for monthly payment plus interest. The interest rate based on the time range you choose.

(please see the accompanying chart )

Equal Monthly Payments
No Interest Low Interest
2.95% 1.38%
4.05% 1.93%
5.30% 2.55%
6.80% 3.30%
9.80% 4.80%
12.8% 6.30%
14.60% 7.20%

If you need any assistance with selecting a loose diamond and/or engagement ring, you may request to speak with one of our diamond experts or set up an in-store diamond consultation via Lugaro.com.

As a complimentary service, a Lugaro representative will contact you to answer any questions that you may have or schedule an appointment for an in-store consultation.

To request a telephone call with a Lugaro Diamond Expert, please click here. To schedule a diamond consultation, please click here.

For inquiries on any other jewellery items and watches, please call 888 358.4276 or email contact@lugaro.com

When your order is shipped, you will be notified by email containing a FedEx tracking number. Simply follow the link in the email to track the delivery of your parcel.

For other inquiries and special arrangements, please call 888 358.4276 or email contact@lugaro.com

Lugaro Jewellers makes the selection process easy while ensuring that your jewellery is truly timeless and exceptional. If for any reason you are not satisfied with your purchase, you may exchange or return it within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy. Please note that refunds are offered on ONLINE PURCHASES ONLY.

In-store purchases may be exchanged for other merchandise or a store credit if returned in saleable condition within 14 days and accompanied by a sales receipt.

Please refer to our Return/Exchange policy for more details.

Prices on Lugaro.com are subject to change without notice. Please expect to be charged the price listed for the merchandise you buy as it is listed on the day of purchase.

We do our best to ship out all purchases via FedEx. Some exceptions can be made depending on international shipping location and logistics.

Please allow 3 – 12 business days to deliver depending on your location. Orders requiring ring sizing take additional business days to complete. If you are purchasing within Canada, we do our best to ship FedEx Priority Overnight, however, seasonal holidays can interrupt these times. Custom orders may be ‘by request only’ and may take up to 3-6 weeks to fulfill. Please contact our customer service department if you have any questions regarding shipping options and timelines.

Lugaro Diamond FAQ

Lugaro diamond education and buying guides will help you choose the perfect diamond by giving you all the diamond information you need to know.

Please schedule a call or in-store consultation for a one-on-one with a Lugaro diamond expert on the subject of selecting and purchasing a diamond ring.

Lugaro diamond engagement rings are offered from under CDN$1,000 to over CDN$500,000. Our sales professionals are pleased to work within your budget.

Certification by a reputable diamond grading laboratory is your assurance of a diamond’s quality and serves as proof of your diamond’s identity. Diamond grading laboratories are completely unbiased in their grading processes.

The most widely recognized diamond grading laboratories are Forevermark (DeBeers) and GIA (Gemological Institute of America)). Trusted worldwide, these grading laboratories are favoured among the world’s most famous and reputable jewellers.