Shipping Policy

Shipping Options

Lugaro.com would like to ensure a simple and convenient shopping experience. We offer complimentary shipping on all orders made on Lugaro.com within Canada and the United States. Every package is trackable and your signature will be required, upon delivery. For all other locations, please email us for more information.

We are pleased to offer priority shipping for an additional cost found at the checkout page (cost is calculated based on delivery address).

Shipments over $3000 will be held at your local shipping facility for personalized and secure pick up.

Standard Delivery Time

Your order will be processed and shipped within 2-5 business days (4-7 business days if you pay with Flexiti or Affirm).

This standard time does not apply for backorders and special orders.

Ring Sizing:

Please allow an additional three business days before your order is shipped if you have bought a ring in any other size, other than 6.5. Please note that all our women’s rings comes in a standard size 6.5 and men’s rings comes in a standard size 10. All ring purchases for any other size are resized in our manufacturing studio in West Vancouver and are considered a final sale.

Pick-Up at any Lugaro Jewellers Location

Please allow up to 7 business days for your order to be ready for pick-up, as some items need to be allocated to the desired pick-up Lugaro Jewellers location. You will be notified via phone or/and email once it is ready. Our stores will keep your order in store for a period of 10 days, after that the item will be sent back to our head office. You will need to contact our customer service team to rearrange pick-up.

Please ensure you bring a copy of your confirmation email and valid photo identification at time of pick-up.  Should you wish for your item to be picked-up by someone other than the original order name – you must confirm in writing by email at least one business day prior to pick-up.

International Shipping

We are happy to ship purchases over $500 to anywhere in the world. All our Jewellery pieces are made in Canada. Local taxes, duties and import fees may occur if the order is shipped outside of Canada. We are not responsible for these costs. Please check with your local customs office before placing your order.

Tracking & Communication

In effort to protect our customer’s valued merchandise, as well as doing our part to counter fraudulent transactions, Lugaro has updated our shipping policy to not disclose customer’s tracking number once they are released to partner shipping carriers. Shipments by FedEx typically arrive in 1-2 days after shipment notifications are sent; Canada Post typically take 3-5 days. Customer service representatives on the phone, by email or online-chat do not have access to tracking information. We apologize for the inconvenience; we are doing our due diligence to ensure your valued piece arrives your door step safe and sound.