Return/Exchange Policy

Lugaro Jewellers makes the selection process easy while ensuring that your jewellery is truly timeless and exceptional. If for any reason you are not satisfied with your purchase, you may exchange or return it within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy. Please note that refunds are offered on ONLINE PURCHASES ONLY. In-store purchases may be exchanged for other merchandise or store credit. If an item is sized, or is a special order, returns and exchanges may not be accepted.

Online Exchange/Return Policy

If you are not completely satisfied, we will be happy to offer an exchange or a full refund for your item within thirty (30) days from the delivery date, in its original/unaltered condition, excluding any shipping & handling charges.
Jewellery that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All jewelry must be returned in new, unaltered, original condition, with the original paperwork and receipt within 30 days of the delivery date. Any free gift or promotional offers must be returned as well. No refund will be made otherwise.
Loose diamonds purchased from online retail cannot be returned or exchanged in-store. Please see “Instructions to Process a Return For Online Purchases Only” for more information.

Instructions to Process a Return FOR ONLINE PURCHASES ONLY

If you are not completely satisfied with your puchase, we do accept returns and exchanges. Items purchased at End Of Season, sized, or altered in any way, may not be accepted for full refund.

Packing your order: Secure your item(s) and all of the original packing materials, if applicable, any certificates, special packaging and promotional items in a plainly wrapped cardboard box.
A $50-$200 replacement fee, depending on the certificate format, will be charged for missing certificates and/or appraisals. We do require a tracking number on all returning shipments.
NOTE: Do not write Lugaro Jewellers, jewellery, diamonds or other luxury-related words anywhere on the package, as this invites theft/fraud.

Conditions of Return

Items must be returned in new, unaltered, original condition with the original paperwork and receipt within 30 days of the delivery date. Orders received after this date will not be accepted for a refund/exchange.
Any returned items showing signs of wear or those that have been engraved, altered, resized (by a jeweller other than Lugaro Jewellers), or damaged in any way will not be accepted for refund/exchange.

Custom orders like orders with special finger sizes (in cases where ring setting style requires manufacturing it in the needed size) cannot be accepted back for a refund/exchange.

Poorly packaged or uninsured items will not be accepted.

The cost for returning the merchandise is the sole responsibility of the customer. Shipping, Handling and Insurance. Charges are not refundable for any reason.

Items cannot be returned at Lugaro Jewellers retail locations. All online purchases must be exchanged or refunded through the website.

Online refund policies are not valid in retail locations.

Lugaro Jewellers is not responsible for lost or stolen items (once in possession of the customer).

Refunds and/or exchanges are subject to verification/inspection and diamonds received for return must match our records exactly.

A $50-$200 charge (depending on the format of the certificate) will be applied to diamonds and jewellery returned without their original certification.