Shipping Policy

Shipping Options

We want to make your shopping experience at simple and convenient. That’s why we are pleased to offer you two ways to receive your purchase.

Insured from our door to your door

All Lugaro on-line orders are risk-free and fully insured at no cost to you. Your peace of mind and security is very important to us. Thus, every package is trackable and your signature will be required, upon receipt.

Your order will be processed and shipped within 1-3 business days.


Please allow additional THREE BUSINESS DAYS before your order is shipped if ring sizing is required.

Ship to any Lugaro Jewelers Location

Choose to have your order shipped to the Lugaro Jewellers nearest you, and we’ll pay the shipping charges. When you pick up your order in the store, our experienced sales associates will be on hand to help answer any questions.

Delivery to Your Door

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door, and if you wish, you can have it gift-wrapped as well.

Free Shipping!

We offer FREE shipping on all orders over $300 in Canada and US.
All orders in Canada and US under $300 are a standard shipping rate of $15.

We also ship internationally!

We are happy to ship purchases over $500 to anywhere in the world. All international orders are a standard shipping rate of either $50 for Canada Post and $100 for FedEx. Please note that duties and taxes will occur if the order is shipped outside of NAFTA. We are not responsible for these costs. Please check with your local customs office.

Free shipping for pick up from Lugaro Hong Kong Distribution Centre

Flat A2-05, 12th floor Hang Fung Industrial Building,
Phase 2, No. 2G Hok Yuen Street,
Hunghom, Kowloon, HK.

Tracking & Communication

Once your order has been processed you will receive an email notification containing your tracking number. Log onto or to track your parcel as it is on its way to you.