Shipping Policy

Shipping Options would like to ensure a simple and convenient shopping experience. We offer complimentary shipping on all orders made on within Canada and the US. For all other locations, please email us at for requests.

If you would like your order to be delivered to you sooner we are pleased to offer express and priority shipping for an additional cost found at the checkout page (cost is calculated based on the delivery address).

Insured from our door to your door

All Lugaro on-line orders are risk-free and fully insured at no cost to you. Your peace of mind and security are very important to us. Thus, every package is trackable and your signature will be required, upon delivery.

Standard Delivery Time

Your order will be processed and shipped within 2-5 business days (4-7 business days if you pay with PayBright).

This standard time does not apply for backorders and special orders.

Ring Sizing:

Please allow anΒ additional three business days before your order is shipped if you have bought a ring in any other size, other than 6.5. Please note that all our women’s rings comes in a standard size 6.5 and men’s rings comes in a standard size 10. All ring purchases for any other size are resized in our manufacturing studio in West Vancouver and are considered a final sale.

Pick-Up at any Lugaro Jewellers Location

Choose to have your order picked-up at your nearest Lugaro Jewellers.Β  Once your order is ready for pick-up you will be notify via phone or/and email. Please allow 2-3Β  business days for your order to be ready for pick-up, as some items might need to be allocated to the desired pick-up Lugaro Jewellers location. When you pick up your order in store, our experienced sales associates will be on hand to help answer any questions. In case ofΒ  an absence of response from the client, our stores will hold the online order in store for a period of a week, after that the item will be sent back to our head office, where a member of our online team will contact the client.

Please ensure you bring a copy of your confirmation email and valid photo identification at time of pick-up.Β  Should you wish for your item to be picked-up by someone other than the original order name – you must confirm (in writing by email) a minimum of one business day prior to pick-up.

Delivery to Your Door

Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. If you would like yourΒ  item(s) gift-wrapped, specify in notes while making your purchasing.

International Shipping

We are happy to ship purchases over $500 to anywhere in the world. All Jewellery on our website is made in Canada, using Canadian gold, diamonds & Canadian diamonds. It is made in Canada & qualifies for NAFTA guidelines. No Duties will occur if the order is shipped to USA, local taxes are applicable as per local state guidelines (same as you purchase in a local US establishment). Please note that duties and taxes will occur if the order is shipped outside of NAFTA. We are not responsible for these costs. Please check with your local customs office and email us at

Tracking & Communication

In effort to protect our customer’s valued merchandise, as well as doing our part to counter fraudulent transactions, Lugaro has updated our shipping policy to not disclose customer’s tracking number once they are released to partner shipping carriers. Shipments by FedEx typically arrive in 1-2 days after shipment notifications are sent; Canada Post typically take 3-5 days. Customer service representatives on the phone, by email or online-chat do not have access to tracking information. We apologize for the inconvenience; we are doing our due diligence to ensure your valued piece arrives your door step safe and sound. Any additional questions:Β

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