All items purchased have 12 months manufacturer’s warranty.

Coloured gemstones are not covered. Watches are accompanied by the manufacturer’s warranty. Warranty varies per brand.

Gemstones are not covered because most gemstones, other than the corundum family, are very soft and susceptible to scratches, chips, cracking, etc. It is clients’ responsibility to care for and maintain their gemstones.

Extended Service Plan is available for purchase. Please contact us for details.

Lifetime Trade-Up Allowance

(Diamonds over $1000.00)

At any time upon presentation of the Original Bill of Sale, Lugaro Jewellers will happily accept your Lugaro loose diamond, diamond solitaire ring, solitaire diamond earrings, solitaire diamond pendant or diamond 3-stone ring towards your next purchase of a REGULAR priced diamond. Your next diamond purchase must be at least twice the price paid for the original diamond.

Value Guaranteed

Diamonds and gold are international commodities; we buy and trade at this level, thus guaranteeing you the best value available at the time of purchase.

Satisfaction Guaranteed

If for any reason you are not satisfied with your purchase, simply bring an item back in its unaltered/original condition with the original receipt within 15 days of purchase date and we’ll gladly EXCHANGE the item for you. Not applicable to Custom Orders, Engraving and Insurance Replacements.

Appraisal/Custom Certificate

Each purchase over $300.00 is entitled to a complimentary Retail Market Replacement Value Appraisal. Please let your Lugaro Jewellers Sales Associate know if you would like to receive one. A Retail Market Replacement Value Appraisal will be mailed to you within 4 weeks of the purchase date. It is of use to you for your insurance policy/agent and for Canadian Customs when travelling abroad.

Precious Metals Guaranteed

Lugaro guarantees the precious metals used in the making of the jewellery, described herein, conform in every way with the Precious Metal Marketing Act of the Dominion of Canada. The Trademark permanently stamped on your purchase is your assurance of fine quality and lasting value.

Lugaro CPO Warranty

When a Lugaro CPO warranty is issued, Lugaro watch specialists guarantee that the pre-owned timepiece has been assessed and is functioning from the date of sale through the period of two years.

Should the remaining brand warranty not exceed two years, a Lugaro CPO warranty would be issued for a period of two years.

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